Technical Support and Maintenance

ICSS offers technical and sales support to our partners around the world. Our team is ready to assist you with whatever challenge you may face.
 
We’ll Take Care of Your Security System. You Take Care of Your Business.
ICSS has been supporting business surveillance needs since 2012, making us one of the most experienced tech support teams in the industry. Our goal is to keep your cameras, VMS, access control, and all of your security system running at peak performance. Our Bengaluru-based team has expertise in both IT and security technologies and have over 15 years of combined expertise in the industry. Our specialists are tech-savvy problem-solvers that go the extra mile for you.
 
We offer the latest technical support techniques for your security system which will:
 
 
We Offer Full-Service Expert Security Support Services
Hardware • Software • Troubleshooting • Consulting
  • Field Services and Project Engineering
  • New System Commissioning
  • Technical Consulting
  • System Health Assessments
  • Onsite Troubleshooting
  • Certified Dealer Training
  • Pre-configuration for Security Components
We work hard to maximize efficiency by leveraging enterprise level support tools. We offer scheduled support calls and call back services to ensure the best customer experience. The help you need — right at your fingertips. Problem solved.

Technical Support

Phone

India +91-984-447-3303  |  +91-755-882-0000
Middle East +971-502-258-600
 

Online

Send email to request technical support assistance.
Please note that support is provided M-F between the hours of 9:30 a.m. and 6:00 p.m., I.S.T. Please keep this in mind when indicating a desired call-back time.
 

Software Registration Assistance

Phone

India +91-984-447-3303  |  +91-755-882-0000
Middle East +971-502-258-600
 

Online

Send email to request assistance with software registration.
Please note that support is provided M-F between the hours of 8:30 a.m. and 5:00 p.m., Eastern Time. Please keep this in mind when indicating a desired call-back time.
 

ICSS’ Service and Genuine Parts:

Genuine replacement components

Contact us to inquire about procuring piece part or sub-assemblies required to meet the specific servicing needs.
Correspondence via email can be accomplished by sending your specific requests to service@icaresysindia.com.  
To help assist you:
  • Please have your product brand name, model number and serial number available when sending email for assistance.
  • If the above identification method is not available to you, a digital photo and a follow up conversation will allow us the best opportunity to help with your component request.
 

Product Servicing

Should servicing be required, we offer service in Bengaluru. You can contact our service team via email address service@icaresysindia.com.com
To help assist you:
  • When returning product to iCare Security Systems, Bengaluru, please ensure that the Return Address is clearly mentioned along with the return item.
  • For your convenience ICSS offers a Flat Repair Fee for many of our out of warranty products when servicing is performed at iCare Security Systems. This fee covers material and labor needed to service your product. Under no circumstances will ICSS proceed with your servicing request should the product incur additional charges needed to complete the servicing of your product.
  • To help expedite the servicing of your product please include within the shipping carton a detailed explanation of the symptoms and contact information for the person most familiar with the problem, should we need to have one of our technicians contact you to discuss the specifics of your service request.
  • Because select Brands and Models of product are only serviced at iCare Security Systems, please contact us directly to get more details.
 
 

Replacement Components

Should a piece part procurement be required we offer “Genuine Replacement Components.” By contacting the Service Coordinator at +91-984-557-3303, or by emailing service@icaresysindia.com you can initiate a request to procure a part to meet your specific servicing or installation need.
 

CCTV Maintenance

In order to ensure your commercial CCTV system functions reliably it is important to ensure it is routinely inspected.
This ensures that surveillance of your your commercial premises is ongoing and your assets are protected.
At Tecserv UK, we believe that an ongoing programme of maintenance inspections, sometimes referred to as planned preventative maintenance (PPM),  should be part of your operational strategy to ensure the optimum performance of your fire, security alarm, access control or CCTV surveillance systems.
We can carry out most routine maintenance and inspections whilst the equipment is still fully operational and therefore surveillance continues uninterrupted.
 
 

Why do I need a Security System maintenance?

To ensure your CCTV system is regularly maintained we recommend a service agreement.
A ICSS service agreement includes a minimum of 4 visits per year and will be carried out by our trained service engineers who will provide the written record of regular maintenance.
 
 

What is included in a CCTV maintenance contract?

A service agreement helps to maintain the reliability of your system and minimize the occurrence of emergency called outs to repair faulty equipment.
Our engineers follow this check-list of inspections whilst carrying out CCTV maintenance:
  • Once the camera is properly cleaned, the engineer is required to monitor all automated and remote control functions and that all camera movement, as well as the area of the premises they view, are not obstructed.
  • Check that all cables are properly mounted, or supported by the correct conduit, and that the insulating plastic is showing no sign of wear and tear.
  • Check that all indicator lights and pre-sets are functioning correctly.
  • Verify that all warning labels and notifications are present and clearly visible. This also applies to a full connection check of all components in the CCTV circuits.
  • Check that all fixtures and fittings that ensure that the CCTV itself is properly supported are in place. This examination should include looking for signs of physical damage and any form of chemical corrosion. Any damage should be repaired as soon as possible. Many business owners check that such repair work is possible within the terms of their maintenance contract.
  • The engineer is also required to check any log books or computer held data pertaining to the CCTV system and advise on any necessary updates relating to such data.

Why iCare Security Systems?

Our mission is to protect people, processes and property. In doing so we help our customers to also protect their brand and their profits.
Most of us want to run a commercial or industrial business safely and securely. Achieving this means having the best in fire protection and security equipment and the support of a trustworthy maintenance and installation company like ICSS.
Ultimately, we provide you with peace of mind – best fit solutions, reliable maintenance and support, fair and clear pricing structures.
ICSS act as consultants to the insurance industry.

Reasons to use iCare Security Systems:

  • Access to the latest technology and equipment
  • Distributor agreements held with most major manufacturers
  • Free site surveys
  • Nationwide 24/7 service and support available
  • Comprehensive warranties on all products and installations
  • Installation and maintenance provided by fully qualified engineers